Return Policy
Policy Topic
Fees and eligibility
Return shipping fee
Please note that the customer will bear all return shipping costs unless the original products are defective (About quality defects).
Return Label
For US customers, we offer a prepaid return shipping label service to simplify your return process.
Return eligibility
Returns can be requested within 30 days from the date you received all your items.
Items must not be washed, altered, or damaged, and must be accompanied by the original packaging and tags.
Returns sent via Cash on Delivery (COD) will not be accepted under any circumstances. We kindly ask that you contact our support team before returning any items.
⚠️ Note: Please DO NOT open a dispute or chargeback. We CANNOT process the refund until the bank resolves your dispute or chargeback. We have a 30-day return policy & an edit center to help. Alternatively, you can contact our support team at support@shopmicas.com with any questions or requests.
Non-returnable items include
🚫 The following items are not eligible for return under any circumstances, and thus, you are unable to select any of these items during your return. Non-returnable items include:
If any item above is sent back, it will be discarded, and no refunds or credits will be issued.
- 🚫 Orders made using store credits accumulated from previous returns are non-refundable.
- 🚫 Orders made using compensatory Store Credits are non-refundable.
- 🚫 Shipping costs are non-refundable
How to edit my order before it is shipped?
- Step 1: Download the MICAS app and navigate to the "Order" section to start a request.
- Step 2: Select the order you wish to edit, ensuring it has not yet been shipped.
- Step 3: Choose the items you would like to modify.
- Step 4: Your request will be processed within 24 hours.
Tips: Each order can only be returned or refunded once, so please ensure all items are included.
A return confirmation email will be sent to your registered email address. If you don’t receive it, please check your spam folder.
How to Return
- Step 1: Submit a return request Click here to initiate your return. You can also start a return request via the MICAS app under the "Order" section. Enter your order number and email, select the items you wish to return, choose your return reason, and submit.
- Step 2: Ship your items back Mail back your item(s) with a courier of your choice. Once you've shipped your return package, please log back into the return request system and enter your tracking number. This allows us to monitor your return efficiently.
Don't forget to keep the return receipt from the courier until your refund has been processed. - Step 3: Inspection & refund Once your returned items pass our inspection, you will receive a confirmation email. Your refund will be processed within 3-5 business days after inspection.
Refunds are issued to your original payment method. MICAS reserves the right to decline returns that do not comply with our return policy.
Tips: Each order can only be returned or refunded once, so please ensure all items are included. A return confirmation email will be sent to your registered email address. If you don't receive it, please check your spam folder.
Once your returned package arrives at our warehouse, please allow 3-5 business days for processing and inspection. Your refund will be issued to your original payment method after processing is complete.
Where is my refund?
- How long will it take to get my refund?
- Refund Timing by Payment Method:
Once your returned items pass our inspection, your refund will be processed within 3-5 business days and issued to your original payment method. You'll receive a confirmation email once the refund is complete.
| Payment Method | Timescales for Refund |
|---|---|
| Credit Card | 3-7 Business Days |
|
PayPal |
5 Business Days |
| Gift Card | 1-2 Business Days |
| Klarna / Afterpay | 1-5 Business Days |
Please note that the above timescales are estimates and may vary depending on your payment provider or card issuer.
Haven't received your refund?
If it's been more than 14 days since your return was delivered and you haven't received your refund, please contact us.
Email Not Showing?
Check your Spam or Junk folders and mark MICAS emails as "Not Spam" to avoid missing updates.
For Gift Card payments
The refund will be issued to your gift card account as full store credits equal to the returned item(s).
For Bank Transfer, PayPal payments, or Klarna payments
- Option 1 - Discount: Keep the item(s) and get a discount for your next purchase.
- Option 2 - Gift Card: Keep the item(s) and get store credit.
- Option 3 - Cash: refund to the original payment account. Please note that the original shipping fee will be deducted.
- Our agents will get in touch with you via email in case there are any issues related to your order, such as payment, items, or transaction security. In the event of no response from you, we will proceed with the order using the method specified in the emails.
How long will it take to get my refund?
| Payment Method | Timescales for a Refund |
|---|---|
| Amex | 15 Business Days |
|
Apple Pay |
2 Business Days |
| Google Pay | 1-3 Business Days |
| Klarna | 1-5 Business Days |
| Mastercard | 3-7 Business Days |
| Paypal | 5 Business Days |
| Discover | 3-10 Business Days |
| JCB | 1-5 Business Days |
| Visa | 3-7 Business Days |
| Afterpay | 1-10 Business Days |
About quality defects
- Loose threads, raw edges, thickness variations, texture, or slight color differences caused by monitor display settings.
- Returns due to dissatisfaction with style, color, or personal preferences.
- Damage resulting from use, washing, improper care, maintenance, self-repair, alterations, or other human factors.
- Sizing-related returns. Please consult our sizing chart before purchasing, as our service team can only provide guidance, not guarantees.
- Slight differences in dimensions or fit between items of the same size due to variations in design and style. Please refer to actual measurements for the most accurate fit.
